Gezz Partner — WhatsApp Data Deletion
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You can request help by emailing info@gezz.az. You do not need a Gezz Partner account to make a request about your own data. Email remains the contact route if WhatsApp integration controls are unavailable or disabled.
1. Stop WhatsApp messages
Send STOP to the hotel's connected WhatsApp number, ask the hotel to record your opt-out, or email info@gezz.az with the subject Withdraw Gezz Partner WhatsApp consent. Include your WhatsApp number with country code and the hotel's name or sending number.
A recorded opt-out blocks future sends, including queued messages checked before dispatch. Consent withdrawal does not recall messages already sent, cancel a reservation or delete conversation history. To request deletion as well, follow the next steps.
2. Request deletion by email
Email info@gezz.az with the subject Gezz Partner WhatsApp data deletion. Include:
- Your WhatsApp phone number with country code and the relevant hotel's name or sending number.
- What you want deleted, such as your conversation and attachments, and an approximate conversation date or reservation reference if needed to locate it.
- Whether you also want to withdraw messaging consent.
- For a hotel-wide request, the property name and your role as its authorized owner or manager. Clearly state that you are requesting deletion of the hotel's connected WhatsApp data, which affects its shared inbox history.
Share only information needed to locate the records. Never email passwords, one-time login codes, WhatsApp/Meta access tokens or payment-card details. Only provide identity documents if a specific, necessary verification method has first been agreed with support.
3. Verify identity or hotel authority
Before disclosing or deleting records, we may ask you to verify control of the relevant number or account through an existing contact channel or signed-in account. Hotel-wide requests require separate verification of the requester's authority over the hotel and connected business account. A matching display name alone is not proof. We will explain any additional verification needed and use it to prevent someone else from accessing or deleting your information.
A guest's request concerns that guest's data. Guests do not need hotel staff credentials and should not request deletion of other guests' conversations.
4. Understand what happens next
Support will review the verified request and coordinate the appropriate deletion. A confirmed hotel-wide deletion is a separate administrative action that stops the connection and queues cleanup of its stored conversations, messages, notes, consent records, delivery receipts, local templates and attachments, including stored attachment versions. It is not an immediate deletion on clicking Disconnect.
Background deletion can remain pending while identity or account ownership is verified, the messaging worker is unavailable, or storage cleanup needs attention. A failed cleanup is not treated as completed. If a provider deletion request supplies a confirmation/status link, keep it to check that request. For email requests or a pending status, reply to your support email or contact info@gezz.az with your request reference, if provided. We do not promise a fixed completion period.
A minimal account/number-to-hotel safety mapping and operational job or deletion-status records may remain. This process does not automatically erase independent backups, separate reservation or guest records, or copies held by Meta, hotel systems outside Gezz Partner or recipients. Tell support if your request also concerns those Gezz-held records. We will explain the applicable scope and any information that must be retained for legal reasons; independent backups need separate handling.
Disconnect WhatsApp without deleting history
If you are an authorized hotel owner or manager and connection controls are available, open the hotel's WhatsApp connection settings in the Gezz Partner web portal, available through Settings → Channels → WhatsApp or the Messages connection panel. Select Disconnect and confirm.
This removes stored connection credentials and cancels pending sends and template submissions. The hotel's stored conversation history remains available to authorized staff. Disconnecting does not delete the WhatsApp Business account or stored history. Use the email deletion steps above to request data removal.
Read the Gezz Partner — WhatsApp Integration privacy section for details about data processing, access, protection and retention.